As a broadcaster, Deborah has also worked extensively in the production of radio and television programmes. In particular she has an interest in radio and television programming for children and continues to develop childrens programmes, some of which have been aired in Jamaica. The objective of these programmes has been the retention of traditional, cultural practices, good, values and attitudes, across demographics.
Dr. Hickling Gordon has contributed to the development of local and regional CCI policy. In 2017, she contributed to the crafting of Jamaica’s forthcoming Culture and Creative Economy Policy. Between 2014 – 2015 she led the inter-ministerial process of crafting Jamaica’s Creative Economy Policy Framework while serving as Conveynor of the National Cultural and Creative Industries Commission. As Chair of the Inter-ministerial Technical Working Group for Cultural and Creative Industries within the Office of the Prime Minister, she coordinated the work of the Commission, which was chaired by the former Prime Minister.
Principal, Nubian 1 Tech:
• Oversaw systems administration, networking, data center rack & stack operations, contracted internet installers.
Service Call Centre team of 30 persons.
• Developed business model for ISP grown from 1 to 8 locations in the first 7 years of operations with staff growth from 1 to 30 persons while customer base quadrupled during the same period.
• Oversaw the evolution of product offerings from Dial-up to ADSL to Wireless, negotiated vendor relationships.
• Reduced operating costs tenfold by centralizing the distributed branch network to our main offices.
• Implemented Jamaica’s first Online Auction site in response to one of our major client’s need to dispose of furniture and accessories acquired through the purchase of a hotel which was eventually used as diplomatic and consular staff dwelling.
• Developed IT strategic plans with emphasis on projecting architecture needs based on customer, employee and geographic company growth.
• Led team of 4 network technicians, cadre of contracted installers and up to 15 -20 customer service representatives providing round-the clock support and customer service to our clients.
• Guided data networking and security team oversaw design of the network equipment architecture and held primary responsibility for telecommunication technologies.
• Developed and implemented operations standards and accompanying policies for the company.
Industrial Engineer - Jampro in the 1990s
Led efforts in providing technical assistance to Jamaican SME companies in various sectors in Appropriate New Computer Technologies through Technology Innovation Centres across the island.
• Developed, coordinated and implemented training programs in CAD, ICT and Multimedia for various sector participants. Guided companies in specific business development activities by providing technical audits of operations in order to access various Government incentives provided to the productive sector.
• Contributed to the development of Jamaica Business Development Corporation, an independent public agency offshoot of JAMPRO, providing business support services to Jamaican start-up companies and expansion initiatives for existing companies through International Funding Agencies.
She has a Master of Business Administration from Nova Southeastern University, Florida, U.S.A. Shelley is also a proud graduate of the University of the West Indies, Mona where she graduated with a PhD in Cultural Studies. Her field of study was material culture specializing in Dress/Fashion.
Recently Dr. Morgan concluded working as a consultant on the Business Plan for the Jamaica Creative Industries. Additionally she has recently accepted the duties of Wardrobe Mistress for the National Dance Theatre Company.”
Ms. Hickling transitioned from a career as a high school teacher in both Jamaica and Florida to that of Human Services Counsellor for the TRiO Upward Bound Program at Florida State University. Later, she became a Director of the TRiO Student Support Services Program at the University of San Diego where she designed and implemented student engagement and support strategies with students from a variety of backgrounds: low income, first-generation to college and those with disabilities. In July 2008, Ms. Hickling returned to Jamaica to contribute to the development of support services for students across the Caribbean as the Assistant Registrar, Student Support at The University of the West Indies, Open Campus.
In November 2014, Ms. Hickling joined the Ross University School of Veterinary Medicine as University Registrar. She truly believes that policies, processes and practices keep the “student-as-center,” and that advocacy and academic, cultural and personal support are key in allowing students to hone the skills necessary to achieve academic success. With as holistic approach she has been able to reposition student-specific administrative processes to allow students to enjoy a seamless educational experience, encourage the development of student relations, and enhance the retention and successful graduation of students.